Sandro

Great customer service by Ada. She’s very kind, has knowledge of style, sizes, gives great advise, is patient and helpful. I’m a happy customer, will be back.

The selection is great - you should encourage the facilities man in the red glasses to not comment on the ladies bodies. It was very loud and explicit. Made her feel objectified.

Dear, I hope this message finds you well. I’m writing to share feedback about an experience my friends and I had during our recent visit to your store today. Unfortunately, the staff member at the counter was quite unfriendly and displayed a noticeably negative attitude toward us. We’re unsure what we may have done to prompt such behavior, but it left us feeling uncomfortable and unwelcome. As customers, we value respectful and courteous service, and this interaction was disappointing. I wanted to bring this to your attention, as experiences like this could discourage others from shopping at your store as well. Thank you for taking the time to consider this feedback. I hope steps can be taken to improve the customer experience moving forward. Sincerely,

I had an extremely disappointing experience at Sandro in Bijenkorf. I purchased two sparkly tops but decided to return them shortly after, only to be refused because a few stones were missing. These tops were never worn—only briefly tried on—so it’s likely the issue was present from the start. Despite this, the store denied the return, claiming the flaw made the items ineligible. A high-end retailer should stand behind its products, but instead, they dismissed a legitimate return over a defect beyond my control. This lack of accountability and customer care is unacceptable. I expected much better from Sandro.

I regret to say that my recent experience with the Sandro brand was less than satisfactory. I had high hopes, having invested time and effort into researching the brand and selecting a gift for my boyfriend's birthday. Unfortunately, the reality fell short of my expectations. Upon receiving the product, a belt, I was disappointed to find it in poor condition. The stitches were frayed, which was unexpected given the reputation I had heard of the brand. This was not a product I expected to find in such a state, considering my intention was to avoid low-quality items typically found in budget stores like Primark. Subsequently, I made the effort to return the product to the physical store. However, my experience there only added to my disappointment. Not only did I receive no apologies for the defective product, but the shop assistant's attitude was discourteous and unhelpful. Furthermore, there was a language barrier, as the assistant seemed unable to communicate effectively in either English or Dutch. This entire experience not only marred the occasion of my boyfriend's birthday but also wasted my time and resources. It's evident that there is a significant gap in the training of Sandro's employees in terms of customer service. As a result, I am deeply disappointed and reluctant to patronize this brand in the future.