PFA Sundkrogsgade

I’m so disappointed with the level of service I’ve received from this insurance company. On several occasions, I’ve encountered staff who seem unable or unwilling to think beyond a script. They don’t really listen to what you’re saying.. they just repeat the same prepared responses without addressing the actual issue. Instead of feeling supported as a customer, I’ve felt like I had to argue just to be heard. When asking for clarification, I’ve even sensed irritation from their side, which is the opposite of what you expect when dealing with customer service. The overall attitude comes across as rigid, unhelpful and completely lacking a service mindset. One example: they insist on receiving an invoice from a Swedish chiropractor, even though the treatment has already been paid for. Because I didn’t pay on credit, getting a formal invoice afterward is difficult, but they refuse to understand this and won’t consider reasonable alternatives. When you’re already dealing with a situation where you need to use your insurance, the last thing you should have to do is fight the company just to get basic assistance. Unfortunately, that has been my experience multiple times. It honestly makes me question the value of having this insurance at all…

Their expensive health insurance doesn’t cover acute illness, yet annoyingly it’s bundled with the pension, with no option to opt out. While I’m having a near-death experience, I’m told I need a GP’s referral (which I can understand) plus „14 working days“ to get an appointment, which I do not understand at all… What a scam.

Stay as far away as possible from them.

Waited over 60 minutes on hold, 35 minutes as #1. So slow and unhelpful. All I wanted was the early release form. Why they require you to call to email it to you is beyond me. This type of inefficiency is why the pension performs SO BADLY

One of the worst. Slow and Unhelpful customer agents. Long story short: PFA incorrectly set up my pension scheme (they blamed my employer for that. They could be right on this. Hard for me to tell). Then this issue had to be fixed by SKAT, which took over a year of waiting time. I wasted hours and hours liaising with PFA and with SKAT, all due to an incorrectly set up account which is their fault. Many times I contacted PFA on messages and their responses typically fall into these categories: 1. Completely no response. 2. Responded but only addressed part of my questions and ignored the rest. 3. Responded with a generic chat-bot type answer. Still, not all PFA customer agents are bad. Shout out to the one phone agent I’ve spoken with who really helped.