Grand Cafe Noorderpark

A cafe in a park that doesn’t allow dogs…?

The staff is is rude and disrespectful. The restaurant is supposed to close at 6pm. I arrived at 17:05, and was told they were closing so I could not order anything. My son goes to swimming lesson here so I hung around. About 15 minutes later I see a man go in and order an ice cream for his daughter. I asked for an explanation and was told they will close in 4 minutes so they were right to send me away 15 minutes ago. And they don’t care about my opinion or if I’m offended. If I don’t like it I should complain to the swimming pool management cause that has nothing to do with them. I literally have never seen such blatant disregard for customers in my life. My only explanation is that the young girls and older man that work here are terribly lazy so after 5pm get very selective about who they serve or not. I’m hoping that the fact that I’m not a white male, as apposed to the customer who did get served, has nothing to do with it... but I’ll let you draw your own conclusion.

Unfriendly and poor service and unpleasant food. Two of the food orders never arrived. The drinks arrived a long time after the meals. The meals are not presented well and the sandwiches are dry. We raised these concerns to both the attendant as well as the manager but nothing was done to rectify the situation and no compensation was made to apologize.

The owner was yelling when asking for information! Is this the way you talk about customers too!!

The food was bad and the service was terrible. We waited an hour for dry cheese on white bread. It's a shame because the pool is so nice.